Shipping policy

Shipping Policy

At IDP Dental Store, we're committed to getting your order to you quickly and accurately. We know how important it is to receive your items on time, at the correct address, and exactly as you ordered them. We meticulously process every order to ensure timely arrival, but please take a moment to review the following guidelines and policies. If you have any questions or concerns, don't hesitate to contact us at idpdentalstore@gmail.com for assistance.

Fast Shipping

  • We process and ship orders Monday through Friday.
  • Orders placed after 12:00 PM PST will be processed and shipped the following business day, with some exceptions.
  • Orders placed on weekends or U.S. holidays will be processed and shipped on the next business day.
  • Business days exclude Saturdays, Sundays, and U.S. holidays.

Back-Ordered Items

If an item you ordered is on back-order, we will promptly notify you via email with an estimated shipping date. You'll have the option to cancel your back-ordered item(s) for a full refund.

Delivery Estimates

Delivery times are estimates only and are not guaranteed. Actual delivery times can vary due to:

  • Item availability
  • Your chosen shipping method
  • Carrier operating hours
  • Unforeseen shipping exceptions or delays

While we typically process and ship your order within 1 business day of receipt, carrier delays are beyond our control. We cannot be held responsible for late shipments. If you require items by a specific date, please understand that you assume the risk of potential delays.

Missing or Lost Packages

If your tracking status shows "delivered" but you can't locate your package, please first check with your postman or neighbors. IDP Dental Store will only reship lost or damaged packages via the original shipping method if you purchased the "Signature Required at Delivery" option at checkout. This option is crucial for ensuring the secure delivery of your order.

International Shipments & Duty Fees

For all international orders, you are responsible for any customs duties, taxes, or fees imposed by your country's customs department upon the importation of goods from the U.S.