Refund policy

Shipping Policy

At IDP Dental Store, we're committed to getting your order to you quickly and accurately. We know how important it is to receive your items on time, at the correct address, and exactly as you ordered them. We meticulously process every order to ensure timely arrival, but please take a moment to review the following guidelines and policies. If you have any questions or concerns, don't hesitate to contact us at idpdentalstore@gmail.com for assistance.

Fast Shipping

  • We process and ship orders Monday through Friday.
  • Orders placed after 12:00 PM PST will be processed and shipped the following business day, with some exceptions.
  • Orders placed on weekends or U.S. holidays will be processed and shipped on the next business day.
  • Business days exclude Saturdays, Sundays, and U.S. holidays.

Back-Ordered Items

If an item you ordered is on back-order, we will promptly notify you via email with an estimated shipping date. You'll have the option to cancel your back-ordered item(s) for a full refund.

Delivery Estimates

Delivery times are estimates only and are not guaranteed. Actual delivery times can vary due to:

  • Item availability
  • Your chosen shipping method
  • Carrier operating hours
  • Unforeseen shipping exceptions or delays

While we typically process and ship your order within 1 business day of receipt, carrier delays are beyond our control. We cannot be held responsible for late shipments. If you require items by a specific date, please understand that you assume the risk of potential delays.

Missing or Lost Packages

If your tracking status shows "delivered" but you can't locate your package, please first check with your postman or neighbors. IDP Dental Store will only reship lost or damaged packages via the original shipping method if you purchased the "Signature Required at Delivery" option at checkout. This option is crucial for ensuring the secure delivery of your order.

International Shipments & Duty Fees

For all international orders, you are responsible for any customs duties, taxes, or fees imposed by your country's customs department upon the importation of goods from the U.S.

 

Returns & Refunds Policy

Your satisfaction is our priority at IDP Dental Store. If you're not completely happy with your purchase, we're here to help. Please review our policy below for returns and refunds.

Eligibility for Returns

To be eligible for a return and refund:

  • Items must be returned within 7 days of delivery.
  • Items must be unused, undamaged, and in their original packaging, including all accompanying accessories.

How to Initiate a Return

To start a return, please contact our customer support team at idpdentalstore@gmail.com. Once your return is approved, we'll provide you with detailed instructions on how to proceed.

Refund Details

  • Refund Amount: Your refund will be the original purchase price of the item(s), minus any shipping charges from the initial order.
  • Non-Refundable Shipping: Original shipping charges are non-refundable unless the return is due to an error on our part (e.g., you received the wrong item or a damaged item).
  • Return Shipping Costs: Customers are responsible for the shipping costs associated with returning item(s) unless the return is due to an error by IDP Dental Store. We strongly recommend using a trackable shipping method and purchasing shipping insurance for your return. We cannot be held responsible for lost or damaged packages during the return shipping process.

Processing Your Refund

Once we receive your returned item(s) and verify their condition, we will process your refund within 10 business days. The refund will be issued to the original payment method used for your purchase.

Damages and Issues

Please inspect your order immediately upon reception. If an item is defective, damaged, or if you received the wrong item, please contact us within 1 day of delivery at idpdentalstore@gmail.com so we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once your return is accepted, you can then make a separate purchase for the new item.